Emma Gray and Joan Pullin, both Associate Solicitors in our Private Client department based at Honiton, have been working towards making Everys Solicitors a Dementia Friendly firm. After consultation with Gina Awad and Heather Penwarden of the Exeter Dementia Action Alliance (EDAA) and Honiton Dementia Action Alliance (HDAA) respectively, Everys is delighted to announce that this project is now underway.
Emma Gray said, “This is a really exciting time for us. We are very aware of the need to adapt our practices so that we are a fully inclusive firm. We have clients who are living with dementia and we want to ensure that they feel safe and confident in our offices, and when dealing with staff members.”
“With over one million people in the UK predicted to have dementia by 2021, it is important that we adjust our services and the way we deliver them now,” said Joan Pullin. “We are in the process of arranging training for all our staff and this will be provided by Gina Awad and Heather Penwarden, whose advice has been invaluable in helping us drive this forward.”
The training will help us improve our customer service by making all our offices welcoming and friendly, with clear signage and reduced noise to help alleviate any confusion our clients may encounter. The training will also enable our staff to be well informed of the issues surrounding dementia and to have the confidence to deal with clients who may be living with dementia to make them feel at ease and cared for.